A new swipe-card technology at member branches will improve service delivery and increase security of teller transactions at Jamaica National Building Society (JNBS), says the company.
"Members can access funds easily, as they will simply swipe the card, put in their PIN number, and the teller will then manage the movement of funds at their request," Pollard-Gonzalez said, pointing out that it is faster and will reduce long lines in the banking hall, as well as fraud.
She added that end-of-day balancing will also be enhanced for tellers at JNBS.
"When you go to a branch that is not your servicing branch, as long as you enter your PIN after you swipe, the transaction will be processed," she explained.
It is the first step in the process of phasing out passbooks, and one of several initiatives to make banking with JNBS seamless, added Pollard-Gonzalez.
"Now that the Society is ISO 9001:2008 certified, our members will be demanding exceptional customer service and the swipe-card technology is one of several initiatives that we are rolling out," she maintained.
The technology was piloted in four branches in July and was rolled out to the remaining branches and Money Shops during the following months. The system, branded "Swipe-and-Go", is simple to use, said Michele Pollard-Gonzalez, executive at JN Enterprise Contact Centre.
JN member, Joyce James (second right) used the “Swipe and Go” to do her transaction. Sharing in the moment are Michele Pollard Gonzalez (right), executive, JN Enterprise Contact Centre and Anna Hutchinson, member service officer.
   JN member, Joyce James (second right) used the “Swipe and Go” to do her transaction. Sharing in the moment are Michele Pollard Gonzalez (right), executive, JN Enterprise Contact Centre and Anna Hutchinson, member service officer. #slideshowtoggler, #slideshowtoggler a, #slideshowtoggler img {filter:none !important;zoom:normal !important}  1/1  |
She added that end-of-day balancing will also be enhanced for tellers at JNBS.
"When you go to a branch that is not your servicing branch, as long as you enter your PIN after you swipe, the transaction will be processed," she explained.
It is the first step in the process of phasing out passbooks, and one of several initiatives to make banking with JNBS seamless, added Pollard-Gonzalez.
"Now that the Society is ISO 9001:2008 certified, our members will be demanding exceptional customer service and the swipe-card technology is one of several initiatives that we are rolling out," she maintained.